Monday, October 5, 2009

How a “Regular Gal” from Massachusetts Ran a Successful Salon - All While Three Thousand Miles Away!

Well, let me tell you how I did it - because I'm that “regular gal” from Massachusetts that owned and operated a successful salon from three thousand miles away.

After owning my salon for 8 months I decided to start researching business support in the salon/spa industry, and landed myself in Vegas at a conference where I sat in a business class called 10 Profit Points. The class was amazing; the speaker was nailing everything on the head - it was like my prayers had been answered.

It was then I knew I could bring my ideas and my excitement of having a successful salon to fruition - all I needed was a plan, and that was the tough part. How do I take everything that has been swirling around in my head for 8 months and create a plan? What do I do first, what is most important, ugh, where do I start?! Somebody help me, please!!!!! Well, I took the time to sit with a Salon/Spa Business Coach from Milady at the conference. She listened to what I wanted, my challenges and my desire to get there quicker, faster. She assured me that my dream could be realized by creating a plan.

I made a decision to began business coaching and learned about the four critical areas of focus needed to have a successful business:

  1. business planning and management,

  2. sales and finance,

  3. marketing; and lastly
  4. operations

I quickly learned that any successful business has a game plan for these four areas and I began working on them in my business and with my team.

First We determined what was working

Second We took a good hard look at what was not working

Third We created actions to correct what was not working

Forth We prioritized the action steps we created

All said and done, we created our business initiatives for the year and now knew where we were going, why we were going there and how we were going to do it.

So how did this allow me to run and operate my business from three thousand miles away? Implementing systems, structures, accountabilities, responsibilities, incentives, and coaching my team created my success and allowed me to step out from behind the chair to work on my business not in it. I was able to manage the systems we had in place leading my team to their own success which gave me the freedom to take on the next venture of my career - becoming a Business Coach and Trainer for Milady. (that's a whole other story, I will have share another time)

It was my commitment & support from my business coach/mentor in learning what was needed to run a successful salon as well as the commitment from my team that gave me the foundation to operate my business from three thousand miles away!

What’s your step out from behind the chair struggles and success? I’d love to hear.

Kim Lento, Milady Business Coach

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