Monday, March 15, 2010

Salon and Spa Performance Appraisals: Expect - Review - Reward

“People don’t get promoted on Potential”Harry Chambers – Performance Improvement Specialist

In today’s competitive salon and spa environment, your employees represent one of your organization’s most valuable assets. Which means your company’s PRODUCTIVITY—and ultimately, its PROFITABILITY! That’s why a solid performance review process is absolutely critical to the ongoing success of your company.

Managing and mastering successful performance appraisals require that you:
1. Develop clear job descriptions.
2. Communicate clear job performance expectations.
3. Consistently manage those expectations.
4. Clarifying real problems as they arise.
5. Create a path for performance (development plan) ensuring employees are working with their own unique intentions, toward the goals that contribute most to the long-term success of your business.

It’s easy to underestimate how much a well-designed performance review process contributes to overall employee satisfaction, and continued success of your salon and spa. Often owners and managers alike simply spend their time putting out ‘fires’! Unfortunately this ad hoc mentality can actually contribute to employee turnover. In fact, studies show that most workers value clear, consistent feedback and acknowledgement as much as (or more than) they do monetary compensation. When properly administered, performance reviews help your company to MOTIVATE employees from within, RECOGNIZE and COMPENSATE top performers for achieving their goals, REDUCE TURNOVER and ATTRITION, and PROTECT your business legally.

In time, with consistent tracking, reporting and communication, you will find that administering reviews is actually a great way of staying connected and motivating your team to achieve greater success.

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